WARRANTY & AFTERCARE

Our support continues after you receive your jewelry. New jewelry orders placed directly with Anna Popovych Jewelry include a 12-month workmanship warranty and three years of complimentary annual cleaning.

1. Workmanship warranty

Your workmanship warranty lasts for 12 months from collection or delivery. It covers confirmed manufacturing defects and defects in the original stone setting.

If an inspection confirms a covered defect, we will take care of the necessary repairs to your piece. Please contact us as soon as you notice a concern so we can assess the piece and explain the next steps.

2. Loose stones and prongs

If a stone becomes loose, or a prong or claw catches on clothing, stop wearing the piece and contact us promptly.

We will assess the cause. Corrective repairs required because of a confirmed manufacturing or original setting defect are covered during the 12-month warranty period. Repairs required because of normal wear or accidental damage are quoted separately.

A loose stone or prong does not, by itself, establish whether the issue is a workmanship defect.

3. Complimentary annual cleaning

For the first three years from collection or delivery, each piece is eligible for one complimentary basic cleaning in each 12-month period, by appointment in Calgary. This provides up to three complimentary cleaning appointments per piece.

We use a cleaning method suitable for the stones, metal and finish.

Before and after cleaning, we carry out basic checks of the stones and settings, where applicable. These checks form part of the cleaning process and do not replace a full maintenance inspection.

If the piece requires further assessment or repair before it can be safely cleaned, we may postpone cleaning and explain the next steps.

Full maintenance inspections and additional services, including polishing, refinishing, rhodium plating, stone tightening and repairs, are quoted separately unless covered by the workmanship warranty. We will explain the proposed work and obtain your approval for any charges before proceeding.

The workmanship warranty is not conditional on attending these annual cleaning appointments.

After three years, basic cleaning can still be arranged for a fee agreed beforehand. Please contact us about concerns between appointments rather than waiting for an annual cleaning.

4. Routine maintenance and accidental damage

The workmanship warranty does not cover normal wear or accidental damage, such as scratches from use, worn finishes, prongs worn thin through use, or damage caused by an impact or snagging.

Routine stone tightening, prong adjustment, rebuilding or retipping worn prongs, polishing, refinishing, rhodium plating and resizing are charged separately, unless the work is necessary to correct a covered defect.

We will explain the proposed work and obtain your approval for any charges before proceeding.

5. Lost or damaged stones

If a stone is lost or damaged, please contact us promptly. We will assess the piece and available evidence to establish the cause and explain our findings.

If a covered manufacturing or original setting defect causes stone damage or loss during the 12-month warranty period, we will provide an appropriate remedy. Depending on the circumstances, this may include corrective repair or replacement of the affected stone.

Stone damage or loss caused by normal wear or accidental damage is outside this workmanship warranty. Replacement is therefore not automatically included for every lost or damaged stone. Any rights or remedies available under applicable consumer law remain unaffected.

Loss or theft of the entire piece is not covered by this warranty.

6. Work by other jewellers

This voluntary workmanship warranty does not cover damage, setting problems or stone loss caused by repairs, resizing, stone setting or other alterations performed by another jeweller. This includes resizing that changes the shape of the setting and causes a stone to loosen or fall out.

This exclusion does not apply to work arranged by us or approved by us in writing.

Work by another jeweller does not automatically void the warranty. Manufacturing or original setting defects unrelated to that work remain covered under the warranty's terms.

Inspection and basic cleaning alone do not void the warranty.

Your rights and remedies under applicable consumer law remain unaffected.

7. Arranging service and shipping

Please contact info@annapopovychjewelry.com with your order or invoice details, a description of the concern and photographs if available.

We coordinate all service appointments. Cleaning, inspections and repairs are carried out by a member of our team or a jeweller appointed by us, according to the work required.

For a confirmed warranty repair, we cover the necessary transport that we arrange. Shipping for routine inspections, cleaning (including complimentary cleaning) or other paid maintenance is separate and will be agreed with you beforehand.

8. Your consumer rights

This is a voluntary warranty offered by Anna Popovych Jewelry in addition to your rights under applicable consumer law. Nothing in this policy limits or excludes rights or remedies that cannot legally be limited or excluded.

The warranty and aftercare terms agreed when your order is confirmed remain applicable to that order.