Cancellations & Returns

Every piece is custom-made to order. Once your design is approved and production has begun, we do not accept cancellations or change-of-mind returns.

Every piece is carefully inspected before collection or shipping. If your jewelry arrives damaged or you notice a workmanship concern, please contact info@annapopovychjewelry.com promptly with your order details, a description of the concern and photographs if available. We will assess the issue and explain the next steps.

New jewelry orders placed directly with us include a 12-month workmanship warranty from collection or delivery. Please see our Warranty & Aftercare policy for coverage and service arrangements.

These cancellation and return restrictions do not limit your workmanship warranty or your rights under applicable consumer law.

Please contact us before shipping jewelry back so we can confirm the destination and shipping arrangements.